- Description
- Objectives
- Outline
- Materials
- Certification
- System Requirements
- Watch a Demo
In almost every sector of business and industry, there is a need for skilled administrative assistants. Our Administrative Assistant & Microsoft Office 365 online program covers all the skills you’ll need at a pace that’s right for you. Jobs in the administrative field are always in demand, and our program will prepare you for an exciting career you can take to places such as corporate businesses, law firms, banks, hospitals, and doctors' offices.
Administrative Assistant
After completing this course, you should be able to:
- Identify general office tasks and procedures
- Recognize types of office equipment and computer programs used in business
- Describe the fundamentals of working with a team, communication skills and developing presentations
- Recall record keeping procedures
- Identify the basic requirements for bookkeeping and accounting in the office
Microsoft® Office (MOS) 365
After completing this course, you should be able to:
- Recall ways to perform various tasks in Office 365
- Recognize ways to create, edit, and print documents in Word
- identify how to create and manage worksheets in Excel
- List the steps to develop presentations in PowerPoint
- Name the steps to manage email and calendars in Outlook
Administrative Assistant
Administrative Assistant Module 1
Typing Practice & Improvement
- Pre-Test Your Typing Ability
- Finger Positioning Exercises
- Typing Practice Games
- Typing Progress Tracking
- Improve Your Typing Skills
- Increase Your Typing Speed
Administrative Assistant Module 2
The Workplace
- Office Administrative
- Employer Expectations
- Employer/Employee Responsibilities
- What is a Professional?
- Your Professional Image
- Business Etiquette
Administrative Assistant Module 3
Working Ethically
- Goals and Accountability
- Workstation Organization
- Managing Workload
- Life Management
- Ethics: The Basics
- Characteristics of Ethical Organizations
- Making Ethical Choices
- Working Ethically
Administrative Assistant Module 4
Developing Customer Focus
- Teams at Work
- Team Process
- Contributing to the Team
- Effective Teams and Team Challenges
- Customer Focus
- Customer Strategies
- Customer Service Skills
- Handling Difficult Situations
Administrative Assistant Module 5
Communication Skills
- The Communication Process
- Listening Skills
- Verbal and Nonverbal Communication Skills
- Written Communication Skills
- Global Communication
- Workplace Collaboration Tools
- Telecommunications
- Security Issues
Administrative Assistant Module 6
Presentations and Planning
- Planning and Researching Presentations
- Writing Presentations
- Developing and Using Visual Aids
- Practice and Delivering Presentations
- Types of Meetings
- Meeting Formats
- Meeting Responsibilities
Administrative Assistant Module 7
Records Management
- Value of Records
- Storage Supplies, Equipment, Media
- Records Storage Systems
- Filing Procedures
- Filing Procedures for Electronic Records
- Preparing and Sending Outgoing Mail
- Handling Incoming Mail
Administrative Assistant Module 8
Business Travels and Financials
- Domestic Travel
- International Travel
- Cultural Differences
- Travel Procedures
- Financial Statements
- Employee Payroll
- Financial Forms and Transactions
- Bank Reconciliation
Administrative Assistant Module 9
Career Success
- Job Seeking
- Job Interview Skills
- Job Advancement and Changes
- Leading and Managing
- Leadership Traits
- Leadership Styles
- Leading People
**Outlines are subject to change, as courses and materials are updated.**
Microsoft® Office (MOS) 365
Microsoft Office 365 Module 1
Common Office Tasks
- Navigating the Office 365 Apps
- Forging Hyperlinks
- Undoing and Repeating Commands
- Refurbishing the Quick Access Toolbar
- Livening Up a Document with a Picture
Microsoft Office 365 Module 2
Word 365
- Cranking Out a Shiny, New Word Document
- Managing Margins
- Getting Acquainted with Styles
- Constructing a Table
- Correcting Spelling Slip-Ups
- Giving a Document a Makeover with a Theme
- Addressing an Envelope
- Keeping a Document Organized with an Outline
- Getting to Know Copilot
Microsoft Office 365 Module 3
Excel 365
- Getting Comfy with the Excel Window
- Selecting Cells and Ranges
- Editing a Cell
- Revamping a Worksheet
- Getting Started with Formulas
- Getting Quick Analyses from Excel
- Learning Some Crucial Chart Basics
- Getting Copilot on the Job
Microsoft Office 365 Module 4
PowerPoint 365
- Producing a New PowerPoint Presentation
- Adding a Slide to the Presentation
- Applying a Slide Theme
- Formatting Slide Text
- Animation Guidelines
- Setting Up a Slide Transition
- Adding Voice and Video
- Creating a Custom Slide Show
Microsoft Office 365 Module 5
Outlook 365
- Setting Up Your Accounts
- Getting Acquainted with Outlook
- Shipping Out a New Message
- Exploring the People App
- Adding a New Contact
- Working with Your Contacts
- Setting Up an Event
- Scheduling an All-Day Event
- Requesting a Meeting
Microsoft Office 365 Module 6
Access 365
- Understanding Access Databases
- Creating an Access Database
- Working in the Navigation Pane
- Entering Data
- Sorting Records
- Filtering Data
- Designing a Simple Query
- Getting Comfy with Query Criteria
- Using Calculations in Queries Like a Pro
Microsoft Office 365 Module 7
Microsoft Teams
- Personalizing Teams to Use It Effectively
- Managing and Working with a Team or Two
- Channels vs. Chats
- Sharing Files in a Team
- Getting a Meeting Off the Ground
Microsoft Office 365 Module 8
File Sharing and Collaborating
- Knowing when to Use OneDrive or SharePoint
- Syncing Office 365 Files to Your Devices
- Getting Started in OneDrive
- Managing Your OneDrive Content
- Getting Oriented with SharePoint
- Managing SharePoint Team Sites
- Protecting a Document from Mischief
- Commenting on a Word Document
All course materials included.
Administrative Assistant
Upon successful completion of our Administrative Assistant course, students will be prepared, in part, to sit for the International Association of Administrative Professional's (IAAP) Certified Administrative Professional exam. Eligible candidates must also demonstrate four years of relevant work experience in the field.
Note: This course is not affiliated with, nor has it been endorsed by the International Association of Administrative Professionals.
Internet Connection
- Broadband or High-Speed - DSL, Cable, and Wireless Connections
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Hardware Requirements
- Processor - 2GHz Processor or Higher
- Memory - 1 GB RAM Minimum Recommended
PC Software Requirements
- Operating Systems - Windows 7 or higher
- Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers - Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- QuickTime, Windows Media Player &/or Real Player
MAC Software Requirements
- Operating Systems - Mac OS x 10 or higher with Windows
- Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers- Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- Apple QuickTime Media Player