ED-CCTP-118 Network Administrator Professional Program

CompTIA A+

By the end of this course, you will be able to:

• Identify the basics of PC hardware, configuration, and wireless networks
• Recall the steps for troubleshooting hardware, including mobile devices, printers, and networking
• Recognize the steps for installing and configuring operating systems and software
• List ways to work with network services and operational procedures
• Identify security concepts and technologies

Cisco Certified Network Associate (200-301 CCNA) Part 1

By the end of this course, you will be able to:

• List the steps for small network implementation and security
• Recall how to implement LANs, VLANs, and STP
• Identify and be able to configure IPv4 routing protocols 
• Recognize the concepts behind IPv6
• Identify troubleshooting basics

Cisco Certified Network Associate (200-301 CCNA) Part 2

By the end of this course, you will be able to:

• List concepts of IPv4 access control lists
• Recall topics associated with security threats, vulnerabilities, and exploits
• Identify aspects of IP services
• Recognize the fundamentals of LAN, WAN, and cloud architecture
• Describe details for network automation

Better Interpersonal Communication

After completion of this course you should be able to:

• Recognize the basics and importance of verbal and nonverbal communication
• Identify steps associated with the learning process and how to improve your listening skills
• Recall types of personality styles and the perception process
• List styles of conflict and what contributes to it

Personal Excellence

After completing this course, you should be able to:

• Define what a strategic plan is and why you need one
• Recall potential success factors in life 
• Recognize how to implement goals and follow through on accomplishing them
• Identify how to select and implement successful strategies

Email Etiquette: Netiquette

Upon completion of this course, you should be able to:

• Recognize the basics of using e-mail
• Define e-mail etiquette
• Recall proper planning and structuring techniques for e-mail
• Recognize safe and unsafe e-mailing techniques, including security issues and viruses

CompTIA A+

CompTIA A+ 220-1101 Module 1
PC Hardware

• Motherboards, Processors, and Memory
• Identifying Motherboard Components
• Purposes of Processors
• Memory Terms
• Cooling Systems
• Installing and Configuring Expansion Cards
• Understanding Storage Devices
• Understanding Power Supplies

CompTIA A+ 220-1101 Module 2
Peripherals, Cables, Connectors and Printers

• Peripherals and Expansions
• Installing and Configuring Expansion Cards
• Connectors and Cables
• Understanding Print Technologies and Imaging Processes
• Installing and Sharing Networked Printers
• Performing Printer Maintenance

CompTIA A+ 220-1101 Module 3
Networking Fundamentals and TCP/IP

• Understanding Networking Principles
• Identifying Common Network Hardware
• Understanding TCP/IP
• TCP/IP Structure
• IPv4 Address Classes
• Scopes and Reservations
• Spam Management
• IPv6 Addressing

CompTIA A+ 220-1101 Module 4
SOHO Networks, Virtualization and Cloud Computing

• Wireless Networking Technologies
• 802.11 Networking Standards
• Bluetooth Networking
• Installing and Configuring SOHO Networks
• Internal Networking Connections
• Installing Network Infrastructure
• Network Services
• Virtualization
• Cloud Computing

CompTIA A+ 220-1101 Module 5
Mobile Device Hardware, Connectivity and Application Support

• Working with Laptop and Mobile Device Hardware
• Laptops vs. Desktops
• Disassembling and Reassembling Laptops
• Mobile Connectivity
• Cellular Networking Connectivity
• Mobile Hotspots and Tethering
• Wi-Fi Connectivity
• Blue Connectivity
• Mobile App Support

CompTIA A+ 220-1101 Module 6
Troubleshooting

• Troubleshooting Best Practice Methodology
• Motherboards
• CPUs, RAM and Power Problems
• Storage Drives and RAID Arrays
• Video, Projector, Display Issues
• Common Mobile Device Issues
• Printer Problems
• Networking Problems

Outline: A+ 220-1102

CompTIA A+ 220-1101 Module 7
Operating System Adminstration 

• Understanding Operating Systems
• Understanding Applications
• Introduction to Windows 10
• Windows Configuration
• Windows Registry
• Disk Management

CompTIA A+ 220-1101 Module 8
Windows, macOS and Linux

• Installing and Upgrading Windows
• Command-Line Tools
• Networking in Windows
• MacOS and Linux
• Applications on macOS
• Best Practices
• Basic Linux Commands

CompTIA A+ 220-1101 Module 9
Security Concepts

• Physical Security Concepts
• Logical Security
• Malware
• Mitigating Software Threats
• Social Engineering Attacks, Threats, and Vulnerabilities
• Exploits and Vulnerabilities
• Windows OS Security Settings
• Web Browser
• SOHO Network Wireless and Wired
• Mobile Device Security

CompTIA A+ 220-1101 Module 10
Troubleshooting Operating Systems and Scripting

• Troubleshooting Common Microsoft Windows OS Problems
• Troubleshooting Security Issues
• Best Practices for Malware Removal
• Mobile OS Issues
• Scripting
• Remote Access

CompTIA A+ 220-1101 Module 11
Safety Concerns and Documentation 

• Understanding Safety Procedures
• Understanding Environmental Controls
• Understanding Policies, Licensing, and Privacy
• Documentation and Professionalism
• Change Management Best Practices
• Disaster Prevention and Recovery
• Demonstrating Professionalism

**Outlines are subject to change, as courses and materials are updated.**

Cisco Certified Network Associate (200-301 CCNA) Part 1

**Outlines are subject to change, as courses and materials are updated.**

Cisco Certified Network Associate (200-301 CCNA) Part 2

CCNA Part 2 Module 1
IP Access Control Lists  

• TCP/IP Layer 4 Protocols: TCP and UDP
• TCP/IP Applications
• IPv4 Access Control List Basics
• Standard Numbered IPv4 ACLs
• Extended Numbered IP Access Control Lists
• Named ACLs and ACL Editing

CCNA Part 2 Module 2
Security Services

• Security Architectures
• Security Terminology
• Common Security Threats
• Controlling and Monitoring User Access
• Developing a Security Program
• Securing Network Devices
• Securing IOS Passwords
• Firewalls and Intrusion Prevention Systems

CCNA Part 2 Module 3
Security Services Part II

• Implementing Switch Port Security
• Port Security Concepts and Configuration
• Port Security Violation Modes
• Dynamic Host Configuration Protocol
• Identifying Host IPv4 Settings
• DHCP Snooping
• Dynamic ARP Inspection

CCNA Part 2 Module 4
IP Services

• System Message Logging
• Network Time Protocol (NTP)
• Analyzing Topology Using CDP and LLDP
• Network Address Translation
• Perspective on IPv4 Address Scalability
• Network Address Translation Concepts
• NAT Configuration and Troubleshooting

CCNA Part 2 Module 5
IP Services Part II  

• Introduction to QoS
• Classification and Marking
• Queuing
• Shaping and Policing
• Congestion Avoidance
• First Hop Redundancy Protocol
• Simple Network Management Protocol
• FTP and TFTP

CCNA Part 2 Module 6
Network Architecture

• Analyzing Campus LAN Topologies
• Small Office/Home Office
• Power over Ethernet (PoE)
• Metro Ethernet
• Multiprotocol Label Switching (MPLS)
• Internet VPNs
• Server Virtualization
• Cloud Computing Services
• WAN Traffic Paths to Reach Cloud Services

CCNA Part 2 Module 7
Network Automation

• SDN and Controller Based Networks
• Network Programmability and SDN
• Comparing Traditional vs. Controller Based Networks
• SDA Fabric, Underlay, and Overlay
• DNA Center and SDA Operation
• DNA Center as a Network Management Platform

CCNA Part 2 Module 8
Network Automation Part II

• REST-Based APIs
• Data Serialization and JSON
• Device Configuration Challenges and Solutions
• Ansible, Puppet, and Chef Basics

**Outlines are subject to change, as courses and materials are updated.**

Better Interpersonal Communication

Better Interpersonal Communication Module 1
Introduction to Communication

Because it’s such a commonplace activity, we usually don’t think about how we communicate too much. However, the power of effective, persuasive communication should never be underestimated. Your success in any number of settings—in your relationships, in school, on the job, and as a member of society— hinges on your ability to master the full communication process. Our first module discusses the basics of verbal and nonverbal communication, as well as uses and misuses.

• Why We Communicate
• Verbal Communication
• Nonverbal Communication
• Uses and Misuses
• Cultural Differences and Language

Better Interpersonal Communication Module 2
Listening, Self-Esteem, and Self-Disclosure

Listening is the learned process of hearing, attending, evaluating, retaining, and responding to verbal and nonverbal messages. In this module we will learn more about each stage of the listening process: review both the benefits to listening, as well as the challenges to effective listening; and explore the ways in which you can improve your listening skills. We’ll also discuss the principles behind self-concepts and self-disclosure.

• Listening Process
• Benefits to Listening
• Steps for Improving Your Listening Skills
• Self-Concepts
• Self-Disclosure

Better Interpersonal Communication Module 3
Personality Styles and Perception

Do you notice that you act in different ways around certain people? Perhaps you act inhibited around your supervisor, but you wish you could act confident like you do around your co-workers and other colleagues. In other situations, you act polite and deferential around acquaintances, but may wish you could act more sociable like you do around your friends. In this module, we’ll discuss how personality styles effect communication as well as the perception process. Finally, we’ll explore the basics behind defense mechanisms.

• How Does Personality Style Effect Communication?
• Physiological and Psychological Factors of Perception
• Challenges to the Perception Process
• What is Defensiveness?
• Defense Mechanisms

Better Interpersonal Communication Module 4  
Conflict and Electronic Communication

Interpersonal conflict occurs in interactions where there are real or perceived incompatible goals, scarce resources, or opposing viewpoints. We’ll discuss types of conflict and conflict styles in our final module, as well as characteristics of electronic communication.

• What is Conflict and What Contributes to It?
• Types of Conflict
• Conflict Styles
• What is Electronic Communication?
• Characteristics and Misuses of Electronic Communication

Personal Excellence

Personal Excellence Module 1
Your Mission and Vision in Life

In week one, we will learn what a strategic plan is and why you need one in your life. We will also go over the finding your main purpose in life and how to take the steps to reaching that goal of success.

• Life Strategic Plan
• Why Have a Strategic Plan
• Find Your Purpose
• Your Personal Mission
• Your Vision of Success

Personal Excellence Module 2
Success Factors in Life

This week we will look at what it is that you need in order to succeed. So many times we are pulled way and distracted by menial things and our success is deferred.

• Critical Success Factors
• Finding Your Strengths
• Finding Your Weaknesses
• Finding Your Opportunities
• Finding Your Threats

Personal Excellence Module 3
Steps to Success

What goals would you like to set for yourself? This week we will study how we can implement goals and follow through on accomplishing them. We will touch on time management and how happiness is sometimes left out of our daily schedules.

• Setting Goals
• SMART Goals
• Time and Emotions Study
• Time Management
• What Makes You Happy

Personal Excellence Module 4
Creating Your Simplementation Plan

In our final week we will discuss how to select our successful strategies and how to implement them. We will also go over what happens when you are overwhelmed, or feel like there isn’t enough time – there are strategies to help overcome these obstacles. Finally, we will learn how to create our own Simplementation plan and apply it to everyday life.

• Selecting Successful Strategies
• Implementing Strategies Into a Plan
• How to Prioritize
• Overcoming Obstacles
• How to Create a Simplementation Plan

Email Etiquette: Netiquette

E-Mail Etiquette: Netiquette Module 1
Introduction to E-mail

Module one will look at one of the possibly greatest inventions of our lifetime. E-mail takes an increasingly amount of our time and in module one, we will look at how to maximize our time.  Also included in this module is a discussion on the seven deadly sins of e-mail and how to avoid them. 

• The Impact of e-Mail on Business
• International Considerations
• Seven Deadly Sins of e-Mail
• Top 10 Complaints about e-Mail in Practice
• Maximizing the Potential of e-Mail

E-Mail Etiquette: Netiquette Module 2
E-mail Etiquette

Module two will examine how to create well written emails, to include the subject line, the message itself, and the signature block.  Also included in module two is organization basics.  Just as with any filing system, your emails should be organized into folders and mail should be processed in a proficient method that works best for you.  In module two we will look at tips to use to best manage your e-mail.

• Processing Mail
• Using Folders
• Looking Good Online
• SMART Subject Lines
• Ending Your Message & Signatures

E-Mail Etiquette: Netiquette Module 3
Relationships Through e-Mail

Building relationships through email may seem difficult, but module three will provide you with tips that will guide you to writing great e-mails. E-mails that are not so routine need more thought and careful planning.  Module three will look at how to use the simple Four Point Plan for proper e-mail structuring.  Also included in this module is how to establish long lasting bonds and how to develop rapport with others through this mode of communication.

• Writing Great e-Mails
• The Four Point Plan in Practice
• Using e-Mail to Build Relationships
• E-Mail Can Affect Careers
• Star Tips for Creating Bonds and Developing Rapport

E-mail Etiquette: Netiquette Module 4
Nurturing Your e-Mail Netiquette

Who you are writing to depends on whether or not you should follow grammar rules.  Module four will examine proper use of grammar in your e-mail and help you spruce up your skills.  Also included in module four is the overall function of spam filters and basic security and virus issues you may encounter with your e-mails and what you can do to protect your messages.

• Spruce Up Your Cyber-Grammar Skills
• Spam Filters, Mail Bombing, Snooping and Harassment
• Security Issues
• Protecting Your Messages
• Computer Viruses

Internet Connection

• Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

• Processor - 2GHz Processor or Higher
• Memory - 1 GB RAM Minimum Recommended

PC Software Requirements

• Operating Systems - Windows 7 or higher
• Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers - Google Chrome is highly recommended
  • Cookies MUST be enabled
  • Pop-ups MUST be allowed (Pop-up Blocker disabled)
• The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
• PowerPoint Viewer (if you do not have PowerPoint)

• Adobe PDF Reader

• QuickTime, Windows Media Player &/or Real Player

MAC Software Requirements

• Operating Systems - Mac OS x 10 or higher with Windows
• Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers- Google Chrome is highly recommended
  • Cookies MUST be enabled
  • Pop-ups MUST be allowed (Pop-up Blocker disabled)
• The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
• PowerPoint Viewer (if you do not have PowerPoint)
• Adobe PDF Reader
• Apple QuickTime Media Player