ED-MHC-122 Dental Office Assistant Professional

Dental Office Assistant

After completing this course, you should be able to:

• Identify proper communication skills for handling requests
• Define the role of the dental office assistant within the dental healthcare team
• Recognize the requirements for managing dental office systems and records
• List the steps for managing dental office finances including insurance processing, financial arrangements, and collection procedures
• Recall the steps for bookkeeping procedures including accounts receivable and accounts payable

Electronic Health Records

After completing this course, you should be able to:

• Identify the developmental challenges associated with creating electronic health records
• Define electronic health record and its advantages and disadvantages
• Recognize the importance of patient data privacy
• List the steps for basic coding techniques
• Name the steps for documenting in the EHR

Microsoft® Office (MOS) 2019

After completing this course, you should be able to:

• Recall ways to create, edit, and print documents in Word
• Recognize how to create and manage worksheets in Excel
• Identify the steps to develop presentations in PowerPoint
• List how to create and manage databases in Access
• Identify the steps to manage email and calendars in Outlook
• Describe ways to create professional publications with Publisher

Dental Office Assistant

Dental Office Assistant Module 1
Introduction to the Dental Profession

• Orientation to the Dental Profession
• Members of the Dental Healthcare Team
• HIPAA
• OSHA
• Professional Ethics
• Legal Standards
• Patients’ Rights
• Basic Dental Office Design
• Dental Anatomy and Procedures
• Dental Numbering System
• Chairside Dental-Assisting Duties

Dental Office Assistant Module 2
Communication Skills in the Dental Office

• Elements of the Communication Process
• Barriers to Effective Communication
• Improving Communication
• Written Correspondence
• Digital Communication
• Patient Relations
• Psychology: Humanistic Theory
• Outstanding Customer Service
• Dental Healthcare Team Communication
• Staff Meetings

Dental Office Assistant Module 3
Managing Dental Office Systems Part 1

• Computerized Dental Practice
• Selecting a Software Package
• Role of the Administrative Dental Assistant
• Patient Clinical Records
• Electronic Clinical Records
• Collecting Information
• Clinical Records Risk Management
• Information Management
• Filing Methods
• Filing Equipment and Supplies
• Preparing the Clinical Record

Dental Office Assistant Module 4
Managing Dental Office Systems Part 2

• Dental Patient Scheduling
• Making Appointments
• Time-Saving Functions
• Recall Systems
• Classification of Recalls
• Inventory Management
• Types of Supplies, Products, & Equipment
• Dental Office Equipment
• Electronic Business Equipment
• Telecommunications

Dental Office Assistant Module 5
Financial Arrangements, Collection Procedures, and Insurance

• Designing a Financial Policy
• Financial Policies
• Types of Dental Insurance
• Insurance Claims Processing
• Insurance Payments
• Insurance Tracking Systems
• Insurance Coding
• Fraudulent Insurance Billing

Dental Office Assistant Module 6
Accounts Payable and Accounts Receivable

• Bookkeeping Procedures
• Check Writing
• Reconciling a Bank Statement
• Payroll
• Components of Financial Records Organization
• Billing
• Daily Routine for Managing Patient Transactions
• Reports
• Employment Strategies
• Career Opportunities for the Administrative Dental Assistant
• Steps for Developing Employment Strategies
   

**Outlines are subject to change, as courses and materials are updated.**

Electronic Health Records

Electronic Health Records Module 1
Introduction to the Electronic Health Record

• What is a Health Record?
• Who Documents in the Health Record?
• Who Owns the Health Record?
• The Electronic Health Record
• Advantages of Electronic Health Records
• Disadvantages of Electronic Health Records
• Role of the Healthcare Professional Using the Electronic Health Record
• Professional Organizations

Electronic Health Records Module 2
Overview of SimChart

• The Medical Practice and Electronic Health Records
• Accessing SCMO Through Evolve
• Getting Comfortable with Electronic Health Records
• SCMO Assignment View
• Features in SCMO
• Establishing and Maintaining a Patient Registry
• Internet Use in the Medical Practice

Electronic Health Records Module 3
Privacy, Confidentiality and Security  

• HIPAA Law
• Confidentiality vs. Privacy
• Security Safeguards for the Medical Practice
• Patients’ Rights Under HIPAA
• Access to Protected Health Information
• Patients Protecting Health Information

Electronic Health Records Module 4
Administrative Use of the Electronic Health Record

• Role of the Front Office Assistant
• Communication in the Medical Office
• Incident Reports
• Managing Electronic Health Records
• Calendar

Electronic Health Records Module 5
Clinical Use of the Electronic Health Record   

• Documentation in the Electronic Health Record
• Clinical Documentation in the Patient Record
• Tracking Health Screenings and Immunizations
• Using the Electronic Health Record for Patient Education
• The Progress Note

Electronic Health Records Module 6

Using the Electronic Health Record for Reimbursement

• Healthcare Reimbursement
• Revenue Cycle
• Coding Systems
• HCPCS
• Pay for Performance
• SuperBill
• Patient Ledger
• HIPAA 5010 Claim Processing
• Medical Necessity
• Fraud and Abuse
• Patient Statements
• Reporting Features of an EHR

Electronic Health Records Module 7

The Personal Health Record and Patient Portals

• What is a Personal Health Record?
• Innovative Features of Personal Health Records
• Benefits to Providers
• Steps in Creating the Personal Health Record
• Maintaining the Personal Health Record
• Patient Portals

**Outlines are subject to change, as courses and materials are updated.**

Microsoft® Office (MOS) 2019

Microsoft Office 2019 Module 1
Common Office Tasks

• All About Office 365
• Office Interface
• Saving Your Files
• Manipulating the Text
• Handling Case or Capitalization
• Entering Symbols and Foreign Characters
• Undoing and Repeating Commands
• Correcting Typos
• AutoCorrect Command

Microsoft Office 2019 Module 2
Working With Word Part 1

• Speed Techniques
• Creating a New Document
• Selecting Text
• Laying Out Text and Pages
• Numbering
• Headers and Footers
• Hyphenating Text
• Word Styles
• Constructing the Perfect Table
• Neat Table Tricks

Microsoft Office 2019 Module 3
Working With Word Part 2

• Spelling and Grammatical Errors
• Finding and Replacing Text
• Desktop Publishing with Word
• Experimenting with Themes
• Highlighting Parts of a Document
• Track Changes
• Reports and Scholarly Papers
• Generating a Table of Contents
• Compiling a Bibliography

Microsoft Office 2019 Module 4
Working With Excel

• New Excel Workbook
• Entering Data in a Workbook
• Refining Your Worksheet
• Selecting Cells
• Deleting, Copying and Moving Data
• Formulas and Functions
• Laying Out a Worksheet
• Analyzing Data
• Managing Information Lists

Microsoft Office 2019 Module 5   
Working With PowerPoint

• Creating a New Presentation
• Selecting, Moving and Deleting Slides
• Themes and Slide Backgrounds
• Choosing Slide Size
• Footers and Headers on Slides
• Transitions and Animations
• Adding Audio
• Adding Notes
• Rehearsing and Timing

Microsoft Office 2019 Module 6
Working With Outlook

• Outlook Folders
• Categorizing Items
• Searching for Stray Folder Items
• Contacts Folder
• Handling Email
• Calendar
• Scheduling Appointments and Events
• Managing Time and Schedule
• Tasks, Reminders and Notes

Microsoft Office 2019 Module 7
Working with Access

• Tables and Queries
• Forms
• Creating a Database File
• Designing a Database
• Field Properties
• Entering Data
• Sorting
• Querying
• Filtering for Data

Microsoft Office 2019 Module 8
Working with Publisher

• Introducing Frames
• Creating a Publication
• Redesigning a Publication
• Formatting Text
• Text Wraps
• Placeholder Pictures
• Frames
• Decorating the Text
• Design Checker

Microsoft Office 2019 Module 9
Working with Charts and Graphs

• Creating a Chart
• Saving a Chart as a Template
• Chart Tricks
• SmartArt Diagram
• Handling Graphics and Photos
• Touching Up a Picture
• Drawing and Manipulating Lines, Shapes and Objects
• WordArt

Microsoft Office 2019 Module 10
One Step Beyond

• Customizing the Ribbon
• Customizing the Quick Access Toolbar
• Ways of Distributing Your Work
• Working with Publisher
• Printing a Publication
• Filing Sharing and Collaborating
• OneDrive
• Sharing Files and Folders with Other
   

Internet Connection

• Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

• Processor - 2GHz Processor or Higher
• Memory - 1 GB RAM Minimum Recommended

PC Software Requirements

• Operating Systems - Windows 7 or higher
• Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers - Google Chrome is highly recommended
  • Cookies MUST be enabled
  • Pop-ups MUST be allowed (Pop-up Blocker disabled)
• The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
• PowerPoint Viewer (if you do not have PowerPoint)

• Adobe PDF Reader

• QuickTime, Windows Media Player &/or Real Player

MAC Software Requirements

• Operating Systems - Mac OS x 10 or higher with Windows
• Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
• Internet Browsers- Google Chrome is highly recommended
  • Cookies MUST be enabled
  • Pop-ups MUST be allowed (Pop-up Blocker disabled)
• The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
• PowerPoint Viewer (if you do not have PowerPoint)
• Adobe PDF Reader
• Apple QuickTime Media Player